• MF FAQ’s
Getting Started
- How do I become an online customer in Mutual Funds and IPO’s?
In order to start placing an order in Mutual Funds online, you will have to become a registered client of ours. All you have to do is open an online account with us. Once your account is activated, you can place your orders completely online.
To open your account online, you may call our Customer Care Executives on 022 - 39982515 & 022 - 67490600 or by filling up the online form. Alternatively you may contact our branches to open your account. Click here to find out the branch nearest to you.
Existing Customers of Motilal Oswal
If you are already an online customer of Motilal Oswal, all you need to do is submit the POA to our registered address mentioned below:
Online Customer Care
Motilal Oswal Securities Ltd
Palm Spring Center Second Floor
Next To D-Mart Super Market
Link Road, Malad West
Mumbai-400064 - What accounts need to be opened to avail the online Mutual Funds and IPO product?
Placing orders in Mutual Funds couldn’t get easier. With our integrated 3-in-1 account, you can buy/sell Mutual Funds with the click of a few buttons. What’s more, you can use this account to apply for IPO’s and also trade in Equities. Our sales personnel will open your online trading and Demat Account, which will be linked to your Bank Account.
Please Note:
You will have to link your Bank account with internet fund transfer facility which can be used for transferring money online. - What are the documents that are required to open an online account?
The following are the list of documents required:
a. Proof of Identity – Copy of PAN Card
b. Proof of Address – Copy of any one of the following (Self Attested)
- Passport
- Ration card
- Voter’s ID
- Driving license
- Electricity bill (not more than 2 months old)
- Landline Telephone Bill (not more than 2 months old)
- Bank Pass Book
- How soon will my account be opened once I have submitted the relevant documents?
After you have submitted the relevant documents, we will send you the Welcome Kit containing your User Name and other relevant details. You will also be sent a User Manual within 10 working days.
- How will I get my password and user Id for the first time?
Your User Id will be sent to your registered address along with the welcome kit by courier. This will also contain the User Manual that will help you get started with our product. Please note that your login password and Trade password will be sent to you separately in a confidential PIN Mailer
- What do I do if I have forgotten my password?
In case you have forgotten your password, kindly click on the link - Forgot Password. Once this is done, we will send you your new passwords on your registered email id immediately.
- Is it necessary to open a Demat account to trade in Mutual Funds?
No, it is not necessary to open a Demat account to buy/sell Mutual Funds online. However, we would suggest that you open a Demat account also along with the trading account since our comprehensive 3-in-1 account will help you place orders in Equities and IPO s also. To trade in Equity markets/apply in IPO’s, it is necessary to have a Demat account.
- Can I have multiple bank accounts linked to my Trading account?
No, you cannot link more than one particular Bank account to a trading account.
- Do I need to open a new bank account with the banks specified above for online transactions?
No, you may use your existing bank account (in HDFC Bank or ICICI Bank) for linking it to the trading account.
c. Bank Proof – Copy of Bank Pass Book or Personalized Cancelled Cheque leaf
d. Three Photographs
Placing An Order - Purchase / Redeem / Switch
- How do I buy Mutual Funds using the online platform?
At Motilal Oswal, we make sure that your investment experience is simple, easy and efficient. Please follow the steps mentioned below to buy/sell Mutual Funds:
Step 1: Login to your account by punching in your User Name, Password and Trade Password. You will be led to a page detailing our various services.
Step 2: Click on the Link - Mutual Funds
Step 3 : Click on the link Place an Order. You will be led to a page showing you details of your client code and also the funds available in your account to invest in Mutual Funds.
Step 4: To buy units of a Mutual Fund scheme, choose the option Fresh Purchase under the drop down - Transaction Type. Under the drop down Fund/Scheme Type, select the name of the Mutual Fund whose scheme you wish to invest in .Click on Go.
Step5: You will be displayed a screen having the list of schemes available. Select the scheme where you would want to invest. Click on the button Go.
Step 6: On the next screen, enter the amount that you wish to invest in the scheme. Click on Confirm Order.
Once this is done you will be shown a list of terms and conditions. Please click on the tab - I Accept to proceed further.
After you have placed your order, you will be displayed a transaction reference number for your order.
- How do I sell/Redeem Mutual Funds schemes that I had bought earlier?
After you have logged into your Mutual Fund account, please click on the link - Place An Order.
Under the column Transaction Type, choose Redemption. Under the heading Fund/Scheme type you will be displayed only those Mutual Funds which you had bought earlier. Please select the appropriate Mutual Fund name & click on Go.
You will be displayed the list of schemes that you had bought earlier. Please choose the scheme that you wish to redeem. Click on the button Redeem.
On the next screen choose the amount/Units that you wish to redeem. In case you want to redeem all the units, click on Redeem all.
Click on Confirm Order.
You will be displayed an order reference number .To check the status of your order click on Check Order status link. - How do I switch my holdings from one scheme to another?
Step 1: To switch your holdings from one scheme to another, please select the option “Switch” under the column Transaction Type in the Place An Order screen and select the name of the Mutual Fund whose scheme’s units you want to switch. Click on Go.
Step 2: You will be shown all those schemes that you have currently in your portfolio and which are available for switching out of. Choose the scheme that you wish to switch out of and click on the tab - Switch
Step 3: On the next screen, you will have to enter either the amount that you wish to switch out of the scheme or the units that you wish to switch out of the scheme.
Click on the tab - Switch To
Step 4: You will be shown the list of schemes that you can now switch into. In other words all the destination schemes that you may now invest in will be displayed to you.
Choose the scheme that wish to switch into and click on the tab - Go.
Step 5: The next screen will ask you for a confirmation of the Switch transaction. Click on Confirm Order.
You will be displayed a set of terms and conditions. Please click on the tab- I Accept
The next screen will display the internal order reference number for your switch transaction.
- Where can I see the Mutual Funds orders placed by me on a particular day?
You may view all your Mutual Fund orders (both Buy / Redeem orders) for a particular day under the link - Check Order status.
Please choose the appropriate date from the selection criteria and click on the tab - Proceed to view all your Mutual Fund orders of that particular day.
You will be displayed all the schemes that you had bought or redeemed on that day along with the order status.
Please Note: Your order status may show you one of the following display messages:
Pending Status - All those Mutual Fund orders that have been placed online by the client and have been received by us will be shown in the Pending status. These orders can be modified or cancelled by the client.
Executed Status - All those orders that were earlier in Pending status will be sent to the Registrar for confirmation. They will be shown under the “Executed Status”.
Ordered Status - All those orders for which registrar confirmation have been received will be shown under the “Ordered Status”. - Can I Modify MF orders?
Yes, you may modify your MF orders by clicking on the Modify Orders tab. You will be shown the details of the schemes that you may modify along with the relevant details such as Transaction Type, Amount, Order status etc.
To modify the order, please click on the radio button below the column Modify/Cancel and click on the tab - Modify
You will be led to a screen where you will be displayed details such as your Client Code and amount available in your account, PAN Card number etc.
Under the column - Amount to be invested, please specify the revised amount that you wish to apply in the scheme.
Please click on the tab- Confirm Order to proceed further.
You will be led to a page where you will be displayed a set of terms and conditions. Please click on the tab- I Accept to proceed further.
The next screen will display an acknowledgement of your modification request.
Please note : You will be allowed to modify only those orders that are in the Pending status. - How can I modify my redemption orders that were placed earlier?
To modify your MF redemption orders online, please click on the link-Modify Orders.
Please Click on the tab - Proceed.
You will be shown the schemes which you may modify. Please click on the radio button below the column-Modify/Cancel and then click on the tab - Modify
The next screen will display the units and the amount available for redemption.
You may choose to fill up either the amount or the units that you wish to redeem. In case you wish to redeem all your units also, you may do so. Click on the tab - Confirm Order.
You will be shown the terms and conditions for applying online. Click on I Accept to proceed further.
On the next screen you will be shown an acknowledgement of your modification request.
- How can I cancel or delete my previous orders?
To Cancel or delete your MF orders online, please click on the tab- Modify Orders. You will be shown the details of the schemes that you may cancel along with the relevant details such as Transaction Type, Amount, Order status etc.
To cancel your order, please click on the radio button below the column Modify / Cancel and then click on the tab - Cancel as shown above.
Once this is done, you will be prompted a message asking you to confirm the Cancel request. Click on the tab - Ok
The next screen will display an acknowledgement of your Cancel request.
- How can I transfer funds to transact in Mutual Funds?
You can transfer funds online to apply in Mutual Funds. To do so, please follow the steps mentioned below:
Step 1: Click on the link - Money Transfer
Step 2: Click on the sub link - Transfer Money from Bank To MOSL Account
Step 3: A pop up window will open where you will have to choose the name of your Bank. Enter the amount that you wish to transfer. Click on the button - Submit
Step 4: You will be led to the payment gateway of your Bank. Here you will have to enter your Internet Banking User Name and Password. Please note that this Username and password is specific to your bank account.
On successful login, you will be displayed a screen where details of your funds transfer request will be depicted. Click on the confirmation button.
Once the transfer is complete, the amount transferred by you will get reflected in your Mutual Fund Account under the link “ Available Funds” - Where will my redemption/Dividend proceeds get credited?
The redemption/Dividend proceeds will get credited into the bank account that you had provided to us while opening the account.
- How do I transfer back the money that is lying in my Mutual Fund Account?
You can transfer funds back to your Bank account by choosing the option - from My MOSL Account To Bank Account under the link Money Transfer.
You will be shown a window where you can enter the amount that you can withdraw.
Once this is done click on Submit
Note: You can withdraw any amount up to the withdraw able limit specified on the screen
- Where can I get to know about the details of various Mutual Fund schemes?
As an investor, it is always advisable that you read the Offer Document carefully before investing. We have provided the Offer Document as a link for each scheme, which can be viewed for further details on the scheme.
- How can I get information on various schemes and Mutual Funds industry as a whole?
You can get all the information relating to the Mutual Fund industry under the link - MF News. This section will help you keep abreast of the latest happenings in the world of Mutual Funds. You can also click on the link Ongoing NFO’s to know more about which New Fund Offers are currently open for subscription.
- Where can I get recommendations/research on Mutual Funds?
At Motilal Oswal, we make sure that as an investor, you make informed investment decisions. To equip you with the knowledge on the best schemes, we update our section - MF Research on a regular basis with our in house research experts giving you in depth views/research on which Mutual Funds are doing well.
- Is there a minimum amount that I need to transfer to apply in Mutual Funds online?
No, there is no minimum amount that you need to transfer to apply online in Mutual Funds. However, each scheme specifies a certain minimum amount that needs to be invested. This is entirely scheme dependent and is specified by the Mutual Fund House.
- Where can I see my holdings in Mutual Funds?
You can check your holdings in various Mutual Fund Schemes under the link My Portfolio, which will give you a complete picture of how well your investments in Mutual Funds are doing.
- Can I Transact in Mutual Funds on a holiday?
Yes, you can transact in Mutual Funds on a holiday also. However, all your transactions will be processed on the next working business day along with normal orders. The NAV in such cases will be calculated as specified in the respective Offer Document of the scheme.